This, I found out, was a bad mistake because they 'don't' have an office here, but simply have items shipped to a distribution warehouse (like a post office) in NSW. I had ordered the wrong item by mistake and because a refund or returning items was refused I wrote a letter of complaint which did get me a refund. Always fast delivery and excellent service. The product had already cost me $28 plus postage (about $35 so far), but now I was also going to have to pay another $25 to send them back to America! It's therefore a recommendation that Australian buyers don't use this carrier at this time, if it's available and provided as the free option. Save your money. Nutritional Supplement, Online Retailer, Write a Review. I got an order for $85 8 months ago but it never came. I purchased something from iHerb just after COVID-19 kicked off. I took the risk and secured it with paypal payment method. !Completely TERRIBLE customer service!! I also refunded one item without any problem at all. I see that they have had many bad reviews … Ltd. All Rights Reserved. I told them that they had to pay for any additional cost as they were at fault. I am deligted and impressed! I will leave a poor rating for postage, only to highlight the importance of selecting a carrier with full tracking. Instead of apologising and resending the correct item with free postage, they offered a refund ( at less than what I paid with card fees ) , and I would have to pay postage on the item if I re ordered. I had ordered herb bag, expensive product but surprised the bag had a seal broken, very disappointed.Plus waiting time close to a month.Definitely, this service doesn't provide a warranty with your product, safety or delivery. iHerb is a dishonest company. I was relying on this order as its my prenatal and I have now run out. Free shipping and they have some good sales on often, I always get my order within a week! They also have a international wide review system, if you're a cautious shopper you will love their review system (granted their auto translator for their international reviews is often off but you can understand the review well enough. They are reliable up until now. Overall, 5 stars in all areas for iHerb. Don't risk your time and money ordering from iHerb when there are so many other options available. !UPDATEDo NOT be fooled by the comment they submitted below that I am a "valued customer" etc. Do NOT deal with this companyJUST DON'T unless you want to be dudded. There is NO way to talk to anyone at iHerb, all communications are now online putting you at their mercy of dysfunction. Whilst their shipping is expensive, the products always reliably arrive, and weeks before their estimated date. They do not care about customer satisfaction and they are just interested in making a profit. Only 3 days and I had my order. We were happy to try out products that are not easy or impossible to obtain here in Switzerland and the prices were very reasonable.Really, what more can you ask?Would we order from this company again?Absolutely. I was NOT prepared to spend $25 shipping back to America, so I just sent it back to the distribution warehouse in NSW and asked for a refund. I was aware my package was coming from the US so wasn't too stressed about how long the shipping was going to take. I may as well be taking a sugar pill. Stay away from this app! About iHerb. I have been ordering from iHerb since August 2017 and have never experienced any problems with their products or neither receiving on the time estimated by them. Fungiology, Sierra Bees, Just a Leaf Organic Tea, California Gold Nutrition, Mild By Nature, Madre Labs and Azelique are iHerb House Brands. Many items are also discounted once in your shipping basket. I know my email is correct cause I reveiced order confirmation to it, I have ordered an order which- came fast-well packaged-the same expire date which in the website= . Fast shipping, received my products to Australian within a week! Sent in pictures of the disaster and never heard anything from them. I ordered 1 month ago and have still haven't recieved it yet. See the Best Online Shops in 2020 as rated by Australians on ProductReview.com.au. However, I was happy with their 24x7 customer service and chat option, and the person was patient with me - eventually agreeing to refund me if the product didn't turn up after the first week...Read more, I used iherb for a couple of years and was satisfied with service and product. Ordered products which arrived before expected in perfect condition. This kind gesture was much appreciated and total unnecessary for the company especially when my package was delivered. I HAVE BEEN USING THEM TO SHIP TO DUBAI FOR LAST 4 YEARS AND HAVE NO COMPLAINTS. Submit Update. Complained 6 weeks ago and still has not been resolved, they keep saying they are receiving more then usual emails...i wonder why. To be eligible for free shipping Australia wide, you need to spend a minimum of $55.46 on your order. I contacted IHerb and have not received any response after 3 weeks. Herbs and Homeopathy: Herbs such as Chyavanprash, ginger root, aloe vera, etc. I was sick at the time and just let it go. Green Coffee Bean Extract: Does It Really Work? Their order & dispatch is relatively fast, and I will treat the USPS option as a one-off error. Very disappointed & probably won’t purchase again. I thought I was going to have major issues returning the parcel to i...Read more. This is a joke! International shipping is great as well, and for as little as $4! You can get free shipping on your orders. I have been buying online from iherb for nearly 10 years now and they have never let me down.Their delivery service is fast, and free, if you buy over a certain amount. I am so happy with the pricing and variety of vegan supplements here. I have been buying online from iherb for nearly 10 years now and they have never let me down. Fast, easy and convenient. Why is iherb selling this potentially dangerous product and not advising customers? When I tried one, the taste was 'horrible' (as though they had perfume in them) and was much larger- I nearly choked on it. Be warned this might be a scam or their IT dept is easily hacked. Clear to see they are scam artists as a company as well. It's better to pay some more to have a fully trackable option with Australia Post or DHL. I chose DHL on checkout. Potency: 5 mg. 1 mg -- 3 mg AU$12.19. Ordered supplements on 25/5/2020 after not receiving anything after a fortnight I sent an email to check the whereabouts and status, they use the “delay for to covid” excuse. Unbelievably bad business and one of the worst experiences with an online merchant ever. iHerb Reviews ( 6 Reviews ) Website: www.iHerb.com . 4 Ways to Use the Internet to Upgrade Your Style. Regarding buying reviews, iHerb does no such thing and all content left on TrustPilot is not manipulated in any way by iHerb. They will send you expired gross clumpy products and then deny your return requests for the product being expired. Vitamin D, High Potency, 1,000 IU, 120 Veg Capsules. Iherb's delivery of goods is the fastest I have seen anywhere. My only gripe is the cost of shipping. It's impossible and very expensive when something goes wrong - even if it's their fault. Overall I have no problems ordering from iherb. 10% Off Love Beauty and Planet Bath and Beauty Products, 10% Off SheaMoisture Bath & Beauty Products, 10% Off Select NuNaturals Sugar-Free Sweeteners. Only buy from doctors recommendations. Just be careful for getting information for the supplement content, it is per serving for some brands. To Ensure iHerb Cashback and Promo Code Eligibility. They sent me incorrect items. I had paid $28 plus postage for my usual one, but when I looked up the one they actually sent, it was only $14 from the local health food shop! Alternately, to activate Cashback, just click the ‘Activate Cashback button on the top left corner of the screen. Sorry I have never had to ring them.Anything you might need to know they will answer online. I don't understand. Still waiting for that order, but it's trackable the whole way. Keep in mind 'this was THEIR mistake, not mine. I've been ripped off 137 pounds for nothing. Go to hell iherb. You should get a choice if you want them to keep it or not! Provide quality items you just can't get anywhere else at really good prices. Vitamins etc are usually cheaper and often of better quality than you can buy in Australia and I love the variety of bath and beauty products they have. Your trust is our top concern. I kept an eye on the tracking and it took a while to get to Australia and finally got delivered about 2 months after purchase. Similar opinion? The worst thing is it looks like they have a security issue.

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