Your password has been sent to the specified email address. Gotham steel/air fryer . We appreciate your patience as we and everyone in our communities focus on addressing this crisis. all pots and pans stick food to bottom of frying pan even pouched eggs in water and three beef sausages totally stuck to pans. I was told to send proof of purchase which I did twice and then I was told the matter was being resolved by sending another air fryer! DO NOT DO BUSINESS WITH THIS COMPANY. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB remains operational and focused on serving our business community. I am now trying to contact customer service to find out why my account has not been credited. Hard to Clean. your advertising is false everything sticks to frying pan and I have marks on frying pan that will not wash off. Some of the sources of information BBB relies on are temporarily unavailable. I, of course, refused the package. United States, California: Tweet: Consumer complaints and reviews about Gotham Steel: leslie moss Send email : Oct 28, 2017 sticking pans and pots. I called Gotham Steel customer service at 888-326-0978 to demand my money back, and was told I have to call 1-800-423-4248 to make my complaint. Or does food stick and burn on the surface? Zwilling Ceramic Non-stick Pan . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Your password has been sent to the specified email address. BBB Business Profiles may not be reproduced for sales or promotional purposes. I have been calling about my surveyed since Oct.23rd and spoke with five different people in customer service and got no results but a run around!! I never heard from anyone,that is why I kept calling! Do not buy these products . There were several complaints that the Gotham Steel frying pan is very thin, flimsy and warps after a couple of uses. After using it maybe 8 times, while cooking eggs I noticed a flame, thank goodness I didn't walk away. this is my complaint!!!!! After she told me about them, I said I would call back if interested. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business1231 Rockaway Avenue, Brooklyn, NY 11236-2132, Need to file a complaint? I actually never gave them any of my personal information and I must assume the only way they got this information was by pfishing my phone number when I called. I cooked pouched eggs in frying pan the eggs stuck to the bottom of pan. I purchased the Gotham Steel Smokeless Grill on May 30th. Gotham Steel Pan Complaints. Find helpful customer reviews and review ratings for Gotham Steel Hammered Collection – 10 Piece Premium Cookware Set with Triple Coated Nonstick Copper Surface, Oven, Stovetop & Dishwasher Safe at Amazon.com. I never received it so I called again today, Nov 15th and they said I was told to send the air fryer back at my expense! This pan may seem like a great concept. Does this pan work? Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. BBB Business Profiles are subject to change at any time. I have been calling about my surveyed since Oct.23rd and spoke with five different people in customer service and got no results but a run around!! Read honest and unbiased product reviews from our users. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Steel Warehouse in Brooklyn, NY. We use cookies to improve your experience on our site and to show you personalised advertising. Do not buy these products. There was at least one complaint where a customer stated that once the non-stick coating wore off, the pan became very hard to clean. BBB is here to help. Gotham Steel pans with titanium non-stick have a distinct look with its copper-colored interior and a glossy black exterior. BBB reports on known marketplace practices.

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