Shipping & Returns

Dear customers,
as reliable and conscientious mail-order house the dispatch of your ordered commodity generally takes place as insured package. We cofidence with our package dispatch on the deliverer DHL, since it offers a setting ratio of approximately 95% within 24 hours after dispatch of the commodity from our camp. This makes as a customer a fast and reliable receipt of the commodity for you possible, and without extra costs.
If you're not at home once, when your package gets delivered by the postman, he will leave a message in your mail box and you'll be able to fetch your package comfortably at the next DHL depot or the next post office. - Natural DHL supplies also on Saturdays.
All orders worked on by us as soon as possible, working-day at the latest within 24 hours after receipt.Orders, which are recieved on working days, before 12 o'clock, will leave our office this very day, if your payment in advance is booked on our ledger then.Please you plan 1-2 who days for the transfer of the money and again 1-2 working-days for the dispatch. 
You find an overview to the ordering/payment possibilities within the range “payment information”.
 Forwarding expenses differentation:
Standard package dispatch within Germany (payment by advance payment, PayPal, permanent assignment etc.)
6.90 euro
Cash on delivery dispatch within Germany (payment comfortably with receipt of the commodity)
12.90 euro (6.90 euro forwarding expenses + 6.00 euro collection fee)
Standard package dispatch within the European Union (payment by advance payment, PayPal, permanent assignment etc.)
17.00 euro
Cash on delivery dispatch abroad is not possible unfortunately !
 World-wide dispatch is generally possible, but you have ask for the costs of the international dispatch, before you're ordering.
The costumer is responsible for all handling charges with export/import into third countries.
The company Arlows GmbH does not take over any costs, equal which kind.
Delivery times in accordance with announcement in the Shop:
The delivery time 1-2 days amount to. The article is immediately ready for dispatch in sufficient number of items in stock.
The delivery time amounts to 1-2 days. The article is only in small number of items in stock, but immediately ready for dispatch.
The delivery time amounts to approx. 10-14 days, partly also more. Ask questions to get the exact delivery time, in the case of doubt ask us before you oder.The article is not in stock, however immediately by us is at present ordered.
Now again with memory function! - If your desire article is not in stock you will get an E-Mail of us and we will inform you as soon as possible if the article is available again. Just click the button of the product reminder and we'll send you the E-mail automatically as soon as the article is back in stock again. 


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