Conditions of Use

General terms and conditions of the Arlows GmbH:


1. Area of ​​application for all business relations between Arlows GmbH (in the following: Arlows GmbH) and the customer are exclusively our terms and conditions in the valid version at the time of the order. Terms and conditions of the customer which are deviating from our terms and conditions require our written consent.


2. Conclusion of contract (1) all of our offers are subject to change. (2) A contract between Arlows GmbH and the customer is concluded by the acceptance of an offer of the buyer by Arlows GmbH. The offer of the customer is done by submitting the completed form, provided by Arlows GmbH.The offer is binding for the purchaser § 145 BGB. Arlows GmbH is not obliged to accept offers of the purchaser and may refuse at any time without giving reasons. In this case Arlows GmbH informs the purchaser about the refusal of his order by email. Arlows GmbH accepts the offer by sending an order confirmation by E-mail to the customer. The contract is concluded by sending of the order confirmation.The wording of a contract can be obtained under the heading "Arlows - previous orders." Therefor you need your specified Email-adress as well as your selected password.


3. Delivery (1) The delivery of the goods happens as soon as possible upon receipt of your offer and confirmation by Arlows GmbH, usually within 2 to 3 business days after order confirmation. At cash on delivery as well as advance payment the time of shipment varies by Arlows GmbH and the delivery time by digit 5. (3)unfortunately we can not influence delays in delivery by the package delivery service. The goods will be delivered to the adress which is specified by you. In addition our gift service offers to send the package to the donee and the invoice to the customer. (2) we reserve the right of an possible part-delivery. If the goods you have ordered is not available, we will inform you immediately. In this case we reserve the right, to detach ourselves from the contract to deliver the ordered product if it is not available. If you have already paid the purchase price, we will refund the money immediately. (3) You will help us, if you pay attention at the takeover of our deliveries by the carrier, that the packages were not opened, damaged or tampered with in any other way. However, if this is the case, we kindly ask you to put this in writing on the transfer protocol of the suppliers of the transport company. If you notice a previous opening, damage or other manipulation of your package after the handover, we please you to complain immediately at the relevant delivery service. However, your statutory rights remain intact even if you do not perform this complaint against the delivery service. (4) Should a cash on delivery is returned through the fault of the customer (for example no money available or refusal of acceptance), we reserve the right to impose a processing fee amounting up to 10% of the order value to the customer(at least €20) for the cover of the resulting expenses.


 4. Right of revocation - Right of withdrawal and return of goods (1) you can revoke your order within fourteen days, from whatever reason, for example if you simply do not like the good. A statement of reasons is not required. The cancellation can be done either in text form, for example, by email or fax, or by returning the goods to Arlows GmbH. The withdrawal period begins at the earliest with receipt of the goods. You preserve the deadline by timely sending of the revocation or the goods to Arlows GmbH, Kopernikusstr. 12a, 30853 Hannover Langenhagen. Email: [email protected] (2) If you have effectively canceled your order in accordance with this regulation, mutually received services are to be returned, that means you are obliged to return the already received goods to us. If you already paid the purchase price, Arlows GmbH will refund the money immediately. if you return the goods in a deteriorated condition, you are obligated to pay compensation to us, if this is necessary. This does not apply if the deterioration of the good is a rusult of the examination, as it would have been possible for you in a retail store. In addition, you can avoid the obligation of value replacement by not taking the good in use and refraining from any actions that could reduce its value. All returns have to be pre-paid. Arlows GmbH will not accept unstamped packages, resulting costs for the return shipment to the customer have to be payed by the customer. The return costs will be reimbursed under the regulation (3) from above. (4) bulbs are excluded from the Exchange due to their appearance and workmanship.


5. Terms of payment and shipping (1) the minimum order value is EUR 15.00. (2) the shipping charge  is EUR 5.90 for all shipments within germany. Within the EU insured shipping costs EUR 17.00. (3) The payment has to be made through a service offered on the online order form (cash on delivery, payment in advance).We reserve the right to temporarily shut down individual payment methods for technical reasons. At dispatch by cash on delivery, a delivery fee will be charged in amount of EUR 6.00. When placing an order via cash on delivery the shipping time will be extended by 2 days. When you order via cash in advance, the goods will get shipped as soon as the Arlows GmbH received the money.(4) all prices are final prices in euro incl. the applicable value added tax. It shall apply the prices at the time of the order. The purchase price is, unless agreed otherwise, due at the latest with delivery of the ordered goods.


6. Retention of title until full payment the goods remain our property.


7. Defect claims and liability (1) If a defect of the purchased item exists, the statutory warranty rights apply § 434ff BGB. (2) the limitation period for warranty claims is two years from delivery of the goods. Further claims of the buyer are excluded. This applies regardless of whatever legal reasons, in particular for compensation claims of the buyer. This means, as far as the damage is not caused through intentionally or gross negligence by Arlows GmbH and/or their legal representatives or our vicarious agents. This exclusion of liability does not apply to claims from pre-contractual duty injury (§ 311 ABS. 2, 3 BGB in conjunction with § 280 para 1 BGB). This exclusion of liability does not apply as far as essential obligations of the contract through Arlows GmbH and/or their legal representatives or our vicarious agents have been culpably infringed; in this case, the liability is limited to the foreseeable, typically occurring damage. A statutory no-fault liability by Arlows GmbH remains unaffected by the above limitations of liability. The same applies in culpable violation of life, body or health as well as enforcement of claims referred to the paragraphs 1, 4 of the law of product liability. (3) All offerd contents are rendered by us to the best of our knowledge and belief, slight color variations of the products compared with images or content errors/discrepancies are natural fluctuations or product changes by the suppliers. This is not the responsibility of Arlows GmbH.


8. Protection of data privacy (1) The treatment of your personal data is carried out in accordance with the provisions of the Federal Data Protection Act and the tele services data protection act. (2) to process an order, the Arlows GmbH requires certain personal data of the purchaser (required data). These are highlighted in the order form in bold. Without this information, the implementation of your order is not possible. The necessary data are only saved and used in the scope of the order processing and, where appropriate, to third parties, who work with the Arlows GmbH in the ordering process together. The necessary data are only saved and used in the scope of the order processing and, where appropriate, to third parties, who work in cooperation with the Arlows GmbH (in particular transport companies or service providers in the payment processing). The customer only has to provide the data which are highlighted in the order form. (3) Furthermore, we use your personal data to inform you about special offers from the Arlows GmbH, or to give the data to selected partners, if you have consented, to use the data for marketing purposes. You can revoke this consent at any time (in writing or via email) to the Arlows GmbH. Upon receipt of your cancellation, we will inform our partners of your withdrawal and immediately refrain the use of your data for marketing purposes. More information on data protection can be found in the section of safety.


9. Exclusion of liability for third-party links of Arlow's GmbH, who refer to other pages with links to other sites on the Internet. Applies to all these links: The Arlows GmbH expressly declares that it has no influence on the design and contents of the linked pages. Therefore we dissociate ourselves hereby expressly from all contents of all linked pages of third party advertisements on This declaration applies for all links and for all contents of the pages to which links lead.


10. Place of jurisdiction (1) in business transactions with merchants and legal persons of under public law, Munich is agreed as the exclusive Court of jurisdiction for all legal disputes. (2) in dealings with consumers, the Court at the place of residence of the end user is responsible  for contractual disputes.


11. Pre-orders: Items which are marked with the addition "Advance order" in the item description, are not available right away, the delivery time, or the exact delivery date will be set by the manufacturer/supplier and cannot be influenced by the Arlows GmbH. The delivery times which are indicated in the item description are rough guidelines and are based on statements of the manufacturer / supplier. These statements are not binding. If a customer wants to pre-order an item which is marked as "advance order", than he has to order it on and has to make the payment in advance. The pre-order of the item applies as binding, once the order has been paid completly by the customer. Pre-orders generally be considered as special orders on request, these are equatable with custom-made products. The customer agrees to the acceptance of the goods, as these goods are only and specifically ordered for him and his purposes. A Withdrawal from the purchase is only possible within the first 14 days from the date of purchase / order date. After this deadline a withdrawal is not longer possible.


12. Copyright by the Arlows GmbH The pages of our shop and its components can be legally protected. The use, in particular copying and imitation, even in part, is only permitted with the permission of Arlows GmbH. The pictures are under the protection of § 72 copyright law.


13. Notice pursuant to § 12 battery regulation. You are legally obliged to return batteries. You can return them for free at our company, in a collection point or point of sale in your area. Pollutant-containing batteries are provided with a symbol which one represents a crossed trash can as well as the chemical symbol (Cd, Hg oder Pb) which is used for the classification of containing heavy metal.


14. Motor sports article, which are intended for motor sport, have no certification for road use. Therefor a liability only exists if we have acted with intent or gross negligence, and then is limited to the replacement of the object of purchase.


15. Final clause (1) should one or several provisions of these terms and conditions be invalid according to a competent court, the effectiveness of the remaining regulations is not affected. The relevant statutory provision occurs instead of the ineffective provision. (2) to this agreement, the right of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of goods. In dealings with consumers, also the law of the place of residence of the consumer is applicable, in case that it deals with consumer protection regulations.




Operator information:

Responsible for the management and the shop are:


Philipp Kaess

Karl Plinke

Ludwig Plinke




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No warning without previous contact:


If the content or the presentation of these Web pages violate rights of third-party or statutory provisions, then we ask for an appropriate message without cost note. Removing an copyright violation by the copyright owner itself is not allowed without our consent. We guarantee that the rightly complained passages or objects will be removed immediately, there will be no need for a legal assistance. Nevertheless, we will reject all costs which are triggered by you without previous establishment of contact and we reserve the right, if necessary, to submit a Countersuit because of breach of the aforementioned terms.



Despite careful control we assume no liability for the content of external links.



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